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Frequently Asked Questions

DO YOU CATER FOR SPECIAL DIETS?

I am happy to be able to cater for vegan clients with a vegan friendly menu - please see the Flavours & Tastings page to view the Vegan Friendly Cake Menu. 

Unfortunately, I can't accommodate for gluten free diets at this time. 

Please be aware, I can remove certain ingredients from your order, but I cannot guarantee it will be free of traces. 

HOW SHOULD MY CAKE BE STORED?

I issue your venue manager/event coordinator with storage and serving information upon delivery and set up of your cake on the day. This information will be issued to yourself if you choose to collect your order. To enjoy your cake at it's very best and freshest quality I recommend it's eaten at room temperature within 24 hours of delivery/collection.

 

CAN I MAKE CHANGES TO MY ORDER?

Please check your order carefully and let me know as soon as possible if anything needs to be changed. I'll do my very best to accommodate your order changes but it may not always be possible to do so. Each cake design is quoted for individually, so if the design of the cake changes, I reserve the right to change the price of the cake accordingly. 

I'VE SEEN A CAKE I LIKE, WILL YOU COPY IT FOR ME?

I create bespoke cakes for my clients as I believe we're all unique, so we all deserve a cake which is just as unique and special to celebrate special events. I would be happy to take elements you like from your cake photographs and use it as inspiration to create something just for you and your partner, but I don't copy work of other cake designers.

WHAT IS YOUR CANCELLATION POLICY?

Please inform me immediately in writing if you need to cancel your order. All booking fees are non-refundable. If the cancellation takes place within 14 days of the event, the full balance is forfeited. If your event is postponed, I will endeavour to transfer your order providing the date is suitable for me, otherwise it will be treated as a cancellation. Please read the Terms & Conditions carefully which is issued upon securing your date.

DO YOU DELIVER TO MY VENUE?

All cake quotations include a delivery service to the event venue on your specified day. I deliver across the UK. If you'd prefer to collect, this is possible for single tier cakes. Please let me know at your consultation and I will quote accordingly. I will of course package your cake appropriately for your journey, but once the cake has left my premises, I cannot accept responsibility for any damage to the cake.

I have a 5* 'Very Good' rating from the Food Standards Agency, and a Level 2 Food Hygiene and Safety Qualification.

'Thank you so much for our amazing cake. Everyone loved it and no one could tell it was vegan, it was so so tasty. James (the groom) said it’s the nicest cake he had ever eaten. The detail that went into the decorations on top were so intricate and artistic, we could tell that so much love and care had gone into our cake from Clare. Absolutely fabulous cake, would highly recommend. '

GINA & JAMES

Magnolia Drawing
Kind words
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